frequently asked questions
Where can I find a copy of my tax invoice?
Once you have registered for the conference you will receive a confirmation email from email@example.com. Please note that the email confirmation will be sent to the email address entered when registering for the conference. This confirmation email contains a link to your PDF tax invoice.
Will I be sent my conference pass/ticket in advance?
No, you will not receive a hardcopy conference pass/ticket prior to the conference. However you will receive a registration confirmation email shortly after registering. Please print invoice and bring with you to the conference registration desk at the Gold Coast Convention and Exhibition Centre in order to speed up the registration process on the day.
Can someone attend the conference in my place?
Yes. If you are no longer able to attend the conference we may be able to transfer your registration to the name of a colleague or friend free of charge, however you will need to email firstname.lastname@example.org and inform us of the change at least 14 days prior to the conference.
I can no longer attend the conference, can I get a refund?
All cancellations and refunds will incur an administration fee of $120. No refunds will be issued after 14 days out from the event, and the full registration fee will be forfeited. ‘No Shows’ to the event will be charged the full registration fee. All cancellations to a registration must be made in writing to the Australian Institute of Architects: email@example.com.
What information should I bring with me to the conference?
The confirmation email received shortly after registering. Identification of the ticket holders name may also be required at the registration desk.
Can I purchase a half-day or 1 session only ticket?
No, unfortunately we do not offer half-day tickets; you will need to purchase a single day ticket as outlined on the registration page. Please note as there is a significant discount for the SONA and student full conference ticket types, there will not be any single day tickets available.
How do ‘Flexi Tickets’ work and how do I manage them?
Flexi Tickets are fully transferable between different employees of the same practice, with the condition that only one person per Flexi Ticket purchased may attend the conference at any one time. The ticket can be left for collection, at the registration desk or you can arrange alternative transfer with co-workers. This ticket allows access to all conference sessions for one person per session, and one lunch on Thursday and Friday. If you would like more information on this ticket type, please email firstname.lastname@example.org. Flexi Tickets do not include a ticket to the Opening Party.
I have registered online but haven’t received a confirmation email.
Please note that the email confirmation will be sent to the email address entered when registering for the conference. The confirmation email will be sent within 15 minutes of confirming your registration online. As it is becoming increasingly difficult to send emails that do not end up in people’s JUNK/SPAM folders; if you do not receive the confirmation email please check your junk mail folder for an email from: email@example.com or add this address to your Safe Senders list. Please contact firstname.lastname@example.org if you still do not receive the confirmation.
Online registrations have closed, but I want to attend the conference.
Once online registrations have closed, the registration webpage will have a link to a downloadable PDF hardcopy registration form. Please print and fill this out with credit card details, and bring along with you to the conference registration desk at the Gold Coast Convention and Exhibition Centre, Broadbeach during registration times. Note, once online registrations have closed, we will not be accepting emailed registration forms either, therefore please just bring the filled in form with you on the day.
When will the conference registration desk be open during the conference at the Gold Coast Convention and Exhibition Centre
Exact registration opening hours will be confirmed on this website closer to the event. This information will also be emailed to all conference delegates one week prior to the conference, alongside other important information for conference attendees.
Where can I find the latest conference program?
Visit the ‘Program’ webpage of this website to view the latest conference program. Additional fringe events and tour information is also available on the ‘Events’ webpage. You will also be given a program booklet at the conference upon registration.
How do I gain CPD points at the conference?
Visit the ‘CPD’ webpage of this website to view more information on claiming CPD points while attending the 2018 National Conference. If you still have an enquiry, email email@example.com.
Will the conference sessions be recorded? How can I view the conference sessions after the event?
Some conference sessions will be recorded and may be made available for purchase after the event at www.continuum.com.au. For more information on accessing and purchasing the sessions in the months following the conference, email firstname.lastname@example.org.
Does my conference ticket include the Opening Party?
Yes, conference registration includes entry to the conference opening party, with the exception of Flexi and Day tickets. For more information regarding the Opening Party please refer to the Events page of the website.
Purchasing extra tickets to the Opening Party?
The online system will not allow someone with the same registration details to register twice for the event. Therefore if you have registered for the conference and then go online to purchase additional Opening Party tickets, an error will appear preventing you to proceed. To fix this, please enter your surname followed by the number ‘1’ (ie. “Brown 1”) and proceed to book your tickets. If you are still experiencing problems, email email@example.com
When will fringe events and tours be finalised, where do I find more information and how do I register?
Visit the ‘Events’ webpage of this website for more information. The fringe program is planned to include a number of events taking place during the week leading up to the conference. Exhibitions, tours, workshops and other fringe events will be regularly updated onto the fringe events webpage over the up-coming months. Individual registration for these events will be required and accessible via the webpage. Please note the fringe events will have limited capacity and are only available to those who have purchased Conference Tickets.
What if I have special dietary requirements?
Please enter any dietary requirements you may have when registering online. If you have forgotten to do so, please email firstname.lastname@example.org.
Is the Gold Coast Convention and Exhibition Centre and Arena A wheelchair accessible?
Access and facilities for people with disabilities are provided throughout the Centre. All car parks and buildings are wheelchair accessible. If you require more details please visit the accessibility page of the Gold Coast Convention and Exhibition Centre which can be found here.
Where is the Gold Coast Convention and Exhibition Centre located?
In the heart of Broadbeach, only minutes from 5 star hotels, the beach and fantastic restaurants and cafes. Ideally positioned on the corner of the Gold Coast Highway and TE Peters Drive, the centre can be easily accessed from TE Peters Drive. More specifically the conference sessions will be held in Arena A which is at the southern end of the centre.
I’m struggling to find accommodation in Sydney?
Visit the ‘Accommodation’ webpage of this website for a range of accommodation rates we have sourced on Broadbeach, exclusive to our conference delegates.
I’ve allowed myself some free time, what else can I do on the Gold Coast?
Visit the ‘Events’ webpage of this website for more information on events coinciding with the conference. The fringe events program is planned to include a number of events taking place all day Wednesday and Saturday. The ‘Events’ webpage will be continually updated in the coming months with visitor information, suggestions and tours that may be of interest to you while in Broadbeach for the conference.
I’m interested in volunteering at the National Conference, what do I do?
The Australian Institute of Architects call for a limited number of volunteers to assist at the National Architecture Conference. Volunteer tasks include; helping with setup, satchel packing, registrations, general enquiries, assistance on architecture tours, directing delegates, as well as general setup and tasks associated with the event. If you are an interested SONA member, please keep an eye on the SONA website, as we will call for volunteers.
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