St.LukesHealth – Transforming the Experience
The architects are honoured to have recently partnered with St.LukesHealth to transform and grow their insurance business, to deliver meaningful new experiences for their customers.
Key to Birrelli’s conceptual framework was turning a bank teller-style, ‘over-the-bench’ customer service experience on its head, creating innovative new experiences engaging multi-zoned, modularised interiors layered with biophilic ideas – transforming a customer into a special guest in warm, inviting interiors.
With the customer experience a large part of the brand at St.LukesHealth, the architects worked to enhance the customer experience as the business actively engaged with the design processes, to cultivate meaningful change and drive its brand forward. St.LukesHealth recently took home the prestigious 2016 Roy Morgan Customer Satisfaction Award for Private Health Insurance – capping off a stellar 2016 for the expanding Tasmania company.
Design architect – Jack Birrell
Graduate of architecture – Felix Blackman
Architect – Lynden Jones
Artist, fashion design, graphics – Rebecca Birrell
Builder – VOS Construction and Joinery
Engineer – AJL Consulting Engineers
Electrical consultant – Engineering Solutions Tasmania
Building surveyor –Green Building Surveying
Photographer – Nina Hamilton
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